Terms of Service

1. Acceptance of Terms

By accessing or using the Allied CHB website (the “Site”), creating an account, submitting a Power of Attorney form, uploading documents, using our tariff calculator, paying an invoice, or otherwise engaging our services (collectively, the “Services”), you accept and agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms, policies, or guidelines referenced herein, all of which are incorporated by reference. If you are accepting these Terms on behalf of a company, partnership, firm, or other legal entity (“Client”), you represent and warrant that you are authorized to bind that entity and its affiliates to these Terms, in which case “you” and “your” shall refer to such entity and its affiliates.

2. Definitions

“Company,” “we,” “us,” or “our” refers to Allied CHB Corp., a licensed United States customs broker.

“Client Data” means all data, files, documents, records, and information that you or your authorized users submit, upload, transmit, or otherwise make available to or through the Services, including but not limited to commercial invoices, bills of lading, packing lists, entry summaries (CF-7501), Importer Security Filings (ISF/10+2), Power of Attorney documents, customs bond information, IRS/EIN documentation, HTS classification data, ACE data, duty payment records, correspondence with government agencies, and any other trade compliance or customs documentation.

“Brokerage Services” means the licensed customs brokerage services we provide, including but not limited to: customs entry filing, tariff classification, duty calculation, ISF filing, Partner Government Agency (PGA) compliance, customs bond procurement, post-entry amendments, protests, prior disclosures, and related advisory services.

“Online Tools” means the web-based tools available through the Site, including but not limited to the tariff calculator, online Power of Attorney portal, invoice payment portal, CBP updates feed, client portal, and any future digital tools or applications.

“Authorized Users” means the individuals who are authorized by you to access and use the Services under your account, including your employees, contractors, agents, and representatives.

3. Customs Brokerage Services

3.1 Licensed Broker

Allied CHB Corp. is a licensed customs broker under Title 19 of the United States Code and the regulations of U.S. Customs and Border Protection (CBP). We are authorized to transact customs business on behalf of importers and other parties in interest. Our broker license is subject to the rules, regulations, and oversight of CBP.

3.2 Scope of Services

Our Brokerage Services include, but are not limited to: customs entry preparation and filing, tariff classification and valuation, duty and tax calculation, ISF (Importer Security Filing) submission, Partner Government Agency (PGA) data filing for FDA, USDA, EPA, CPSC, TTB, FWS, and other agencies, customs bond procurement and management, trade program compliance (FTZ, drawback, TIB, ATA Carnet), post-entry amendments and corrections, protests (CF-19), prior disclosures, and compliance advisory services.

3.3 Client Obligations

You acknowledge and agree that you are responsible for providing accurate, complete, and timely documentation and information necessary for us to perform the Brokerage Services. The importer of record remains ultimately responsible under 19 U.S.C. § 1484 for the accuracy of all information provided to CBP, regardless of whether such information was prepared by the broker. Your failure to provide accurate or timely information may result in delays, penalties, liquidated damages, or seizure of merchandise, for which the Company shall bear no liability.

4. Power of Attorney

By executing a Power of Attorney (“POA”) with Allied CHB, you authorize us to act as your customs broker and to make, sign, and file customs entries, bonds, declarations, and other documents with CBP and other government agencies on your behalf, as contemplated by 19 CFR Part 141. The POA remains in effect until revoked in writing by the grantor. You represent and warrant that the individual executing the POA on behalf of a business entity is duly authorized to do so and that such authorization has been properly documented pursuant to the entity's governing documents.

5. Accounts & Access

5.1 Account Registration

Certain features of the Services require you to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

5.2 Authorized Users

You are responsible for ensuring that all Authorized Users comply with these Terms. Any act or omission of an Authorized User that would constitute a breach of these Terms if committed by you shall be deemed a breach by you. You are liable for all actions taken by your Authorized Users.

5.3 Account Security

We reserve the right to suspend or terminate any account at any time if we reasonably believe that the account has been compromised, is being used in violation of these Terms, or poses a security risk to the Services or other users. We may require multi-factor authentication (MFA) for certain account types or access levels.

6. License Grant to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Online Tools solely for your internal business purposes in connection with the importation of merchandise into the United States. This license does not include the right to: (a) sublicense, resell, distribute, or make the Services available to any third party; (b) modify, adapt, reverse engineer, decompile, disassemble, or create derivative works based on the Services; (c) access the Services for purposes of building a competitive product or service; (d) copy, frame, or mirror any part of the Site; (e) scrape, crawl, or use automated means to extract data from the Site or Online Tools except as expressly authorized; or (f) use the tariff calculator data, HTS rate information, or other proprietary content to compile competing databases or tools.

7. License Grant to Us

By submitting, uploading, or transmitting Client Data to the Services, you grant Allied CHB Corp. a worldwide, non-exclusive, royalty-free license to access, use, process, copy, store, transmit, display, and analyze the Client Data solely for the following purposes: (a) providing the Brokerage Services and performing obligations under these Terms; (b) filing entries, declarations, and other documents with CBP and other government agencies on your behalf; (c) generating reports, analyses, and other work product in connection with the Services; (d) improving our internal processes, systems, and tools; (e) complying with applicable law, regulation, or government request; and (f) any other purpose described in our Privacy Policy. You represent and warrant that you have all rights, licenses, consents, and permissions necessary to grant the foregoing license and that the Client Data does not infringe or violate any third-party rights.

8. Intellectual Property

8.1 Company IP

The Services, including the Site, all software, algorithms, tariff databases, classification tools, interfaces, designs, documentation, processes, methodologies, and all improvements and derivative works thereof (collectively, “Company IP”), are and shall remain the sole and exclusive property of Allied CHB Corp. and its licensors. These Terms do not convey to you any ownership interest in or to the Services or Company IP. All rights not expressly granted herein are reserved by the Company.

8.2 Trademarks

The Allied CHB name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Allied CHB Corp. You may not use such marks without our prior written consent. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

8.3 Feedback

If you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other input regarding the Services (“Feedback”), you hereby assign to Allied CHB Corp. all right, title, and interest in and to the Feedback. The Company shall be free to use, disclose, reproduce, license, distribute, and otherwise exploit any Feedback without restriction, attribution, or compensation to you.

9. Client Data

9.1 Ownership

As between you and the Company, you retain all right, title, and interest in and to the Client Data, subject to the licenses granted in Section 7 and subject to our recordkeeping obligations under 19 CFR Part 163.

9.2 Responsibility

You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of all Client Data. You are responsible for ensuring that your collection, use, and provision of Client Data to us complies with all applicable laws, regulations, and third-party agreements. The Company does not assume any obligation to independently verify the accuracy or completeness of Client Data and shall have no liability arising from errors, omissions, or inaccuracies in Client Data.

9.3 Recordkeeping

Pursuant to 19 CFR § 163.4, customs brokers are required to maintain records relating to customs transactions for a minimum of five (5) years from the date of entry. You acknowledge that we will retain copies of entry-related documentation in accordance with these regulatory requirements, even after termination of our business relationship. You are independently responsible for maintaining your own records as required by law.

10. Fees & Payment

10.1 Brokerage Fees

Brokerage fees and related charges are as agreed upon in our service agreement, rate schedule, or as quoted for individual transactions. Fees are due upon completion of services unless otherwise agreed in writing. We reserve the right to modify our fee schedule upon thirty (30) days' written notice.

10.2 Government Charges

In addition to brokerage fees, you are responsible for all duties, taxes, merchandise processing fees (MPF), harbor maintenance fees (HMF), and any other government-assessed charges related to your importations. We may advance government charges on your behalf and will invoice you for prompt reimbursement.

10.3 Online Payments

Invoices paid through our online payment portal are subject to a credit card processing surcharge of approximately 2.9% + $0.30 per transaction to cover Stripe transaction fees. Online credit card payments are limited to invoices of $2,000 or less. For invoices exceeding $2,000, payment must be made via wire transfer, ACH, or check. All payment processing is handled by Stripe, Inc., a PCI Level 1 certified payment processor.

10.4 Late Payments

Invoices not paid within thirty (30) days of the invoice date may be subject to a late fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is less) on the outstanding balance. We reserve the right to suspend Services for any account with invoices past due by more than sixty (60) days.

10.5 Lien on Merchandise

Pursuant to 19 U.S.C. § 1564, the Company shall have a lien upon any merchandise transported or stored by it, or upon any merchandise with respect to which it has advanced duties, charges, or other expenses, for the amount of such duties, charges, expenses, and fees until the same is fully paid.

11. Online Tools & Tariff Calculator

11.1 Informational Purpose Only

The Online Tools, including the tariff calculator, are provided for informational and estimation purposes only. While we strive to keep tariff data accurate and up to date, the tariff schedule is subject to frequent changes by the U.S. International Trade Commission, executive orders, and federal regulations. The tariff calculator does not constitute a binding classification ruling, duty estimate, or professional advice.

11.2 No Guarantee of Accuracy

Tariff rates, HTS classifications, Section 301 list assignments, Section 232 coverage, IEEPA rates, reciprocal tariff rates, and other data provided through the Online Tools may be incomplete, outdated, or inaccurate. You should not rely on the Online Tools as a substitute for professional classification services or binding CBP rulings. The Company shall have no liability for any decisions, filings, or actions taken based on information obtained from the Online Tools.

12. Use Restrictions

You agree not to, and shall not permit any third party or Authorized User to:

• Use the Services for any purpose that is unlawful or prohibited by these Terms;
• Access or use the Services to build a competitive product, service, or dataset;
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or underlying structure of the Services;
• Scrape, crawl, spider, or use any automated means to access the Site or extract data, except through features expressly provided for such purpose;
• Attempt to gain unauthorized access to any systems, networks, or data associated with the Services;
• Introduce viruses, malware, or other harmful code into the Services;
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Services;
• Use tariff data, HTS rate information, or classification data obtained from the Online Tools to compile or create competing databases, tools, or publications;
• Share account credentials with unauthorized individuals or allow multiple individuals to use a single-user account;
• Submit fraudulent, falsified, or materially misleading documents or information;
• Sublicense, sell, lease, lend, or otherwise distribute access to the Services to any third party.

13. Confidentiality

13.1 Definition

“Confidential Information” means all non-public information disclosed by one party to the other in connection with these Terms that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Client Data constitutes your Confidential Information, subject to the licenses and rights granted herein. The Services, Company IP, and our proprietary tariff databases constitute the Company's Confidential Information.

13.2 Obligations

Each party shall: (a) use Confidential Information only for the purposes contemplated by these Terms; (b) protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; and (c) not disclose Confidential Information to any third party except to its employees, contractors, agents, and advisors who have a need to know and are bound by confidentiality obligations at least as protective as those herein.

13.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully in the receiving party's possession prior to disclosure; (c) is rightfully received from a third party without restriction; (d) is independently developed without use of or reference to the disclosing party's Confidential Information; or (e) is required to be disclosed by law, regulation, subpoena, or court order, including requests from CBP or other government agencies, provided that the receiving party gives the disclosing party prompt notice to the extent legally permitted.

14. Your Representations & Warranties

You represent and warrant that: (a) you have the legal capacity and authority to enter into these Terms; (b) your use of the Services will comply with all applicable laws, regulations, and third-party agreements, including all applicable customs, trade, import/export, sanctions, and anti-corruption laws; (c) all Client Data provided by you is accurate, complete, and lawful, and does not infringe any third-party rights; (d) you have obtained all necessary consents, licenses, and authorizations to provide Client Data to the Company and to grant the rights described herein; (e) you are not located in, or a national or resident of, any country subject to a comprehensive U.S. trade embargo; and (f) you are not listed on any U.S. government denied-party list, including OFAC's Specially Designated Nationals List.

15. Disclaimer of Warranties

THE SITE, ONLINE TOOLS, AND ALL CONTENT, INFORMATION, AND DATA PROVIDED THEREIN ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND COMPLETENESS.

WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT: (A) THE SITE OR ONLINE TOOLS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) TARIFF CALCULATIONS, HTS CLASSIFICATIONS, DUTY ESTIMATES, OR OTHER DATA PROVIDED THROUGH THE ONLINE TOOLS WILL BE ACCURATE, COMPLETE, OR UP TO DATE; (C) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (D) ANY DEFECTS IN THE SERVICES WILL BE CORRECTED.

BROKERAGE SERVICES ARE PROVIDED ON A COMMERCIALLY REASONABLE EFFORTS BASIS. WHILE WE EXERCISE PROFESSIONAL CARE IN PERFORMING BROKERAGE SERVICES, WE DO NOT GUARANTEE THAT ANY ENTRY WILL BE RELEASED, THAT DUTIES WILL BE ASSESSED AT ANY PARTICULAR RATE, THAT MERCHANDISE WILL NOT BE EXAMINED OR DETAINED, OR THAT ANY PARTICULAR OUTCOME WILL BE ACHIEVED WITH CBP OR ANY OTHER GOVERNMENT AGENCY.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, WHETHER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(B) THE COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL BROKERAGE FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (II) FIVE HUNDRED U.S. DOLLARS ($500.00).

(C) WITHOUT LIMITING THE FOREGOING, THE COMPANY SHALL HAVE NO LIABILITY WHATSOEVER FOR: (I) DUTIES, TAXES, PENALTIES, INTEREST, OR LIQUIDATED DAMAGES ASSESSED BY CBP OR ANY OTHER GOVERNMENTAL AUTHORITY; (II) ERRORS OR INACCURACIES IN TARIFF CALCULATIONS PROVIDED BY THE ONLINE TOOLS; (III) DELAYS, EXAMINATIONS, DETENTIONS, OR SEIZURES OF MERCHANDISE; (IV) ACTIONS OR INACTIONS BY CBP, FDA, USDA, OR ANY OTHER GOVERNMENT AGENCY; (V) LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO CLIENT DATA; OR (VI) ANY DECISIONS MADE IN RELIANCE ON THE ONLINE TOOLS OR TARIFF CALCULATOR.

17. Indemnification

You agree to indemnify, defend, and hold harmless Allied CHB Corp. and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use of the Services; (b) any Client Data you provide; (c) your violation of these Terms or any applicable law or regulation; (d) your violation of any third-party rights, including intellectual property rights; (e) your importation of merchandise into the United States; (f) any inaccurate, incomplete, or misleading information you provide; (g) any penalties, duties, or assessments arising from your failure to provide timely or accurate documentation; or (h) any acts or omissions of your Authorized Users. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

18. Term & Termination

18.1 Term

These Terms commence on the date you first access or use the Services and continue until terminated. Any separate service agreement between you and the Company shall remain in effect according to its own terms.

18.2 Termination by You

You may terminate your engagement with the Company at any time by providing written notice and revoking your Power of Attorney. You remain responsible for all fees, duties, and charges incurred prior to the effective date of termination.

18.3 Termination by Us

We may suspend or terminate your access to the Services or decline to provide Brokerage Services at any time, in our sole discretion, for any reason, including but not limited to: (a) breach of these Terms; (b) failure to pay fees when due; (c) if we have reason to believe that your importation activities may violate applicable law; (d) if continuing to provide services poses a risk to the Company's broker license; (e) if required by law or governmental order; or (f) for convenience upon thirty (30) days' written notice.

18.4 Effects of Termination

Upon termination: (a) you shall promptly pay all outstanding fees, duties, and charges; (b) all licenses granted hereunder shall immediately cease; (c) you shall immediately cease use of any Online Tools or client portal features; and (d) we will continue to maintain entry records in accordance with our regulatory obligations under 19 CFR Part 163. Sections 7, 8, 9.3, 13, 15, 16, 17, and 20–25 shall survive any termination of these Terms.

19. Modifications

19.1 Modifications to Services

The Company reserves the right to modify, update, suspend, or discontinue the Site, Online Tools, or any feature thereof at any time, with or without notice. This includes the right to add, remove, or modify features, functionality, tariff data, or supported formats. The Company shall not be liable for any such modification, suspension, or discontinuation.

19.2 Modifications to Terms

We reserve the right to modify these Terms at any time. We will post updated Terms on the Site and update the “Last Updated” date. Your continued use of the Services following any changes constitutes acceptance of the revised Terms. If you do not agree with any modifications, you must immediately discontinue use of the Services. It is your responsibility to review these Terms periodically.

20. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws provisions, and applicable federal laws, including Title 19 of the United States Code and related CBP regulations. Any dispute arising out of or related to these Terms or the Services that is not subject to arbitration shall be resolved exclusively in the state or federal courts located in New York County, New York, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

21. Binding Arbitration & Class Action Waiver

21.1 Agreement to Arbitrate

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and the Company (collectively, “Disputes”) shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring individual claims in small claims court if such claims qualify. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this Section.

21.2 Arbitration Procedures

Arbitration shall be administered by the American Arbitration Association (“AAA”) pursuant to its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator with expertise in commercial law or international trade. The arbitration shall take place in New York, New York, unless the parties mutually agree otherwise. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

21.3 Class Action Waiver

YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL.

21.4 Opt-Out

You may opt out of this arbitration provision by sending written notice to legal@alliedchb.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account information, and a clear statement that you wish to opt out of arbitration.

21.5 Statute of Limitations

To the fullest extent permitted by applicable law, any Dispute must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

22. Force Majeure

The Company shall not be liable for any failure or delay in performance arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of governmental authorities (including changes in law, regulations, tariff schedules, executive orders, or CBP policies), fire, flood, power outages, Internet or telecommunications failures, cyberattacks, port congestion, carrier delays, strikes, or shortages of materials, labor, or transportation. During any such event, the Company's obligations under these Terms shall be suspended to the extent and for the duration necessitated by the force majeure event.

23. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the Company. The Company may freely assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided that the assignee holds or obtains a valid customs broker license as required by law.

24. Severability & Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

25. Entire Agreement

These Terms, together with the Privacy Policy, any applicable service agreement, engagement letter, Power of Attorney, and any other documents expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous agreements, proposals, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof. In the event of a conflict between these Terms and a separate service agreement, the service agreement shall control with respect to the subject matter of such agreement.

26. Contact

If you have questions about these Terms of Service, please contact us at:

Allied CHB Corp.
Attn: Legal
Email: legal@alliedchb.com
Website: alliedchb.com