Incident reporting
Report a security concern
Anyone can report: our staff, our clients, our business partners and the public. Report suspicious activity, fraud that uses our name, or a risk to a shipment.
Our CTPAT status: not approved yet
Allied CHB Inc. has applied to CTPAT. U.S. Customs and Border Protection (CBP) has not approved our application yet, so we are not CTPAT certified or validated. We do not use the CTPAT logo, because CBP licenses it only to validated companies.
While CBP reviews our application, we apply the CTPAT Minimum Security Criteria for customs brokers to our own work. This section gives our standards for our staff, our clients and our business partners. We will update this page when CBP decides.
Examples
What to report
Fraud that uses our name
An email or call that uses the Allied name to ask for money, new bank details, passwords or documents.
Suspicious importers or documents
A false identity, a false address, documents that do not agree, or values that do not make sense.
Suspicious behavior
A person who watches company activities, tests security, or tries to get information from employees.
Cargo concerns
A broken or changed seal, a container with signs of tampering, or a shipment that does not agree with its documents.
Cyber incidents
A lost or stolen device, a suspicious sign-in, or a possible data breach.
Misconduct
A request to skip a check, or any breach of our standards.
Two ways
How to report to Allied
Email our CTPAT mailbox
Write to compliance@alliedchb.com. Give what you saw, when, and the shipment, entry or email if you have it.
Use the anonymous form
The form asks for no sign-in and no name. If you want a reply, add a way to contact you.
In an emergency
If a person is in danger or a crime is in progress, call 911 first.
After your report
What we do with your report
- Allied
We record the report
Our CTPAT point of contact records the report and limits who can see it.
- Allied
We protect the shipment and the file
If an entry or a POA is involved, we take the protective action that the facts need while we review.
- Allied
A licensed customs broker reviews
The LCB and the CTPAT point of contact assess the report promptly and decide the next step.
- Allied
We notify CBP when required
We notify CBP or other authorities promptly when that is required, for example through e-Allegations. We do not wait for full proof when prompt notice is required.
Directly to the government
Report directly to CBP
You can also report a trade violation directly to CBP through e-Allegations. CBP accepts reports with or without your name.
Questions
Common questions
Will Allied tell the other party who reported?
We limit who can see a report and protect the identity of the person who reports. We can disclose it when an investigation or the law requires it. You can report without your name, but the facts in a report can still identify you.
I got an email from Allied with new bank details. What do I do?
Do not pay and do not reply. We never change our bank details by email. Forward the email to compliance@alliedchb.com, and confirm any payment through an Allied contact that you already know.
Do I need proof before I report?
No. Report what you saw. We review the facts and decide the next step.
Questions about CTPAT or supply chain security?
CTPAT and security mailbox: compliance@alliedchb.com
Last reviewed November 12, 2026. This page explains customs rules in general terms. It is not legal advice. Duty rates and CBP procedures change often, and we confirm the figures for your shipment in writing before you commit.